COVID-19 (Coronavirus): Protecting Yourself and Others

Our pledge to you −

Protecting the health and safety of our customers and employees is our number one priority as a company. As with many organizations, we feel strongly about the role we play in helping to slow the spread of COVID-19. We are closely following the recommendations from the World Health Organization, local health agencies and governments, to guide the steps we are taking across our business.

The situation is changing rapidly so we wanted to give you an update on the actions we’ve taken thus far and the current status of our providers and hearing aid manufacturers: 

  • Our Care Center is open from 7 a.m. to 7 p.m. CT Monday through Friday. All employees are telecommuting, but we remain fully staffed to handle your hearing health care needs.
  • Clinics are working to remain open for appointments. Our provider community is taking all the right precautions to ensure your safety and well-being. These actions include staggering appointments, practicing respiratory etiquette and proper hand hygiene, routinely cleaning frequently touched surfaces and objects, and staying home if they are feeling sick. To check the status of a clinic in your area, contact us at 877-846-7074.
  • There should be no delay in receiving your hearing aids from clinics that remain open. Our manufacturers report they continue to operate at 100 percent and have increased production of hearing aids, in the event of a potential work pause.

If you have any questions or need assistance, please reach out to our Patient Care Advocates at 877-846-7074.


Protecting yourself

  • Stop handshaking and use other methods of greeting, such as a wave
  • Wash your hands often with soap and water for at least 20 seconds
  • Avoid touching your face and cover coughs/sneezes

Protecting others

  • Stay home if you are sick, except to get medical care
  • If you are sick: wear a facemask when you are around other people
  • Clean and disinfect surfaces that are frequently touched

Additional tips

  • Put distance between yourself and other people if COVID-19 is spreading in your community
  • If soap and water are not readily available for washing hands, use a hand sanitizer that contains at least 60% alcohol

Information provided by the World Health Organization. Visit their website at https://www.who.int/emergencies/diseases/novel-coronavirus-2019